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Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 12-24 hours!
Orders and Shipping
Q: “How long does it take for me to receive my order?”
Production time is: 5-10 Days
US Shipping Time Estimates
If you are located in the United States, please plan on 1-2 weeks
International Shipping Time Estimates
If you are located outside of the United States, please plan on 1-3 weeks
US Shipping Time Estimates
If you are located in the United States, please plan on 1-2 weeks
International Shipping Time Estimates
If you are located outside of the United States, please plan on 1-3 weeks
Q: “How do I create an account?”
You can purchase products without creating an account. Of course, you can also choose to create your account when you pay for the product. We will also notify you by email
Q: “How do I change my shipping address??”
If you change your mind about your purchase, please contact us and provide your order number and the modification you would like to make. We’ll confirm once the modification or cancellation has been made.
Your order is only eligible to be cancelled and modified within 24 hours of placing the order. After that time, the order is locked for processing and can no longer be cancelled.
Q: “How do I track the status of my order?”
We will send you a tracking number via email so you can track your order.
If you didn’t receive a tracking number from us within the expected window, please contact our support team.
If you didn’t receive a tracking number from us within the expected window, please contact our support team.
Q: “Will you keep my credit card information on file?”
Your privacy is of utmost importance to us which is why we make sure to follow the highest of industry standards to ensure your personal information remains secure when you make a purchase through our site. We do this by encrypting credit card information through a secure socket layer (SSL), which is used across the internet for securely processing data. Once the transaction is complete, we don’t store your credit card information, as it is used only for completing a purchase.
Q: “Do you charge sales tax?”
All our products are tax-free for customers, please refer to your country’s policy
Q: “Do you ship to my country?”
We will provide the best quality global express service and Free worldwide shipping on all orders over $149
Q: “Will my items come in one package?”
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
Returns and Exchanges
Q: “What is your returns policy?”
We stand behind the quality of our products and guarantee our workmanship. Any defects or errors on our part will result in a replacement at no charge.
Due to all our products are made-to-order so we typically do not accept returns or exchange due to user error such as incorrect selection of sizes, designs, colors, etc.
For details, please see our refund and returns Policy
Due to all our products are made-to-order so we typically do not accept returns or exchange due to user error such as incorrect selection of sizes, designs, colors, etc.
For details, please see our refund and returns Policy
Q: “I received the wrong item”
- Please send some pictures as proof, which include:
- Picture of the wrong sneakers you received
- Picture of the shipping label.
Q: “My order arrived damaged”
- Please send some pictures as proof, which include:
- Picture of the broken item
- Picture of the shipping label.
Q: “Where should I mail my authorized return?”
You can contact us through our customer service email
24/7 Customer Support,Anytime & anywhere you’re.
24/7 Customer Support,Anytime & anywhere you’re.
Q: “How do I receive customer support?”
You can contact us through our customer service email
24/7 Customer Support,Anytime & anywhere you’re.
24/7 Customer Support,Anytime & anywhere you’re.
Q: “What do I do if I entered an incorrect shipping address?”
If you change your mind about your purchase, please contact us and provide your order number and the modification you would like to make. We’ll confirm once the modification or cancellation has been made.
Your order is only eligible to be cancelled and modified within 24 hours of placing the order. After that time, the order is locked for processing and can no longer be cancelled.
Your order is only eligible to be cancelled and modified within 24 hours of placing the order. After that time, the order is locked for processing and can no longer be cancelled.
Q: “Can I change or cancel an order after I've submitted it?”
If you change your mind about your purchase, please contact us and provide your order number and the modification you would like to make. We’ll confirm once the modification or cancellation has been made.
Your order is only eligible to be cancelled and modified within 12 hours of placing the order. After that time, the order is locked for processing and can no longer be cancelled.
Please be informed that a management and transaction fee (1.5% of your total order value) will be applied for the cancellation. Full refund only applies to switching orders.
Once you place new orders, our system will automatically cancel old orders and refund 100%.
Your order is only eligible to be cancelled and modified within 12 hours of placing the order. After that time, the order is locked for processing and can no longer be cancelled.
Please be informed that a management and transaction fee (1.5% of your total order value) will be applied for the cancellation. Full refund only applies to switching orders.
Once you place new orders, our system will automatically cancel old orders and refund 100%.
Q: “Can I pre-order an item that is sold out?”
Because all our products are made-to-order, so we will not be out of stock
